Microsoft tech support comes in diverse ways and that has made it easier for users of windows computer to have un-restricted access to all windows products and prompt customer care service for technical and non-technical issues.
Microsoft support is sub-divided into 5 categories, these are;
• Microsoft support for those who need urgent help for products and services related issues.
• Microsoft customer service for those who need help for general enquiries
• Microsoft store for those who want to visit the official online store of Microsoft or buy a product.
• Microsoft partners for those who want to go into partnership with Microsoft, and
• Small businesses help and support.
Microsoft support basically handles issues relating to products and services. With the Microsoft support online, you can simply submit your technical support request, Get instant help with Microsoft product activation, and get support for your Hotmail, messenger or SkyDrive issues. This customer care support department also provides software download support. Replacements, rebates and refunds issues are handled here as well. The authentic url link for Microsoft tech support is http://support.microsoft.com/contactus/.
When you consult a Microsoft support department, a customer service representative will be able to help you in 2 basic ways;
• He or she helps you locate the appropriate resource or team that is in the best position to answer your questions, and;
• Provides technical support options by locating the appropriate technical support team to deal with your issues.
Depending on your issue, you might be redirected to an appropriate team or a website where your queries will be handled effectively. For technical support, Microsoft customer care service will determine what support options are available, and this could be a “self-help” or “assisted support”. In most cases, the customer care representative will ask for the product identification number or product key in order to ascertain the version of the product involved or its warranty status. Depending on the type of product in question, Microsoft’s assisted support could be in form of an email, chat or telephone support.
Contacting hardware and software vendors are one of the assisted support services rendered by Microsoft tech support department. When a Microsoft product has been pre-installed by a manufacturer, Microsoft support may have to re-direct you to the manufacturer website if you can get support care through it. In a situation where you are seeking a technical assistance regarding a non-Microsoft issue, you will be re-directed to the Vendor’s website.
Contact Information and Hours of Operation for Microsoft Tech Support
Microsoft is always available Mondays to Fridays from between 5AM and 9PM Pacific Time zone, and 6AM to 3.PM Pacific Time on Saturdays and Sundays.
If you want to contact Microsoft tech support via telephone, simply dial 800{MICROSOFT}, which means 800{642-7676} or 866 {833-7088}. For enquiries within Canada, simply dial 877 {568-2495} or 800 {876-8533}. A directory for International tech support for Microsoft can be found on this URL.
Microsoft Tech Support and Self Help
Microsoft allows its customers to troubleshoot some problems by themselves especially through the “Fix it solution center” on Microsoft website. This self-help page allows you to choose the problem area, and thereafter you can select from the drop menu option, a list of common problems most Microsoft product users encounter. Once you select the problem, you will see a box that clearly states “view or run solution”.
Getting Help for Your Windows Computer – Do-It-Yourself
Windows Help and support is an in-built feature for all windows computer, it comes with suggestions and instructions for troubleshooting and how to get some issues resolved on your windows computer. Here are the steps you must take to resolve windows computer problem through your in-built Microsoft tech support;
Step 1: Click on the start button, and select “ Help and support”
Step 2: You will see a search box at the top of the “ Help and support” option, type a word relating to the problem there , and press enter. The most suitable solutions to the problems are displayed as top results.
Step 3: You can use the “Browse Help option” by simply clicking on the “ Browse help” button; choose from the lists of subject headings that will contain some help topic and solutions. Click on the help topic related to your window’s computer problem and open it. You can click on other headings that have deeper solutions to what you are looking for.
Getting help with a Microsoft program is easy because there is always an in-built help system for Microsoft windows computer programs. Use the help menu on each program for trouble shooting.
One of the fastest ways of getting fastest and easy Microsoft tech support is through the various Microsoft forums that can be found online. Forums are easier to use because, all issues related to Windows computer, are discussed by users like you. Therefore you can learn few techniques from them.
Leave a Reply